BONUSES
- What does 1x mean?
- Promo Code "CASINO500" First Time Deposit Wagering Requirements
- I forgot to enter a bonus code! What can I do?
- How do I refer a friend?
- What is a slot tournament and how do I enter one?
- Loyalty Program
SPORTS BETTING
- Why didn’t my active bonus convert after I made a wager?
- Why is it removing cash from my balance if I am using bonus money?
- Can I use the bonus money on any sports wager I want?
- How do I make a Teaser+ bet?
- SportsBetting Quickstart Guide
- What is a Buy Out?
REGISTRATION
- How do I register for an account?
- I have a Rush Rewards and/or BetRivers Casino4Fun account. Do I have to create a new account?
- Is my information safe?
- My identity check failed. What should I do?
- What are the password requirements?
- Why do you require my personal information?
MY ACCOUNT
- ★ Why am I seeing the BetRivers logo next to the SugarHouse logo?
- How do I upload requested documents to the site?
- Information for Taxes
- How can I change my password or security questions?
- How can I make my profile page private or public?
- How can I stop or start receiving marketing communications?
DEPOSITS
- What deposit methods are available?
- How do Online Banking (ACH) deposits work?
- How do Cash @ Casino Cage deposits work?
- Why is my credit card, debit card, or prepaid card deposit being declined?
- Why did I receive a cash advance charge for my credit card deposit?
- My deposit was declined but I still see a pending charge. What's going on?
MOBILE
- Do I have to connect to WiFi in order to play?
- How do I disable a Proxy Connection?
- How do I disable location mocking settings on my Android device?
- How do I download your mobile app on my Android device?
- How do I get better cellular reception on my mobile device?
- I am being incorrectly located outside of my state (mobile)
GEOLOCATION
- Can I access my account outside of New Jersey?
- Can I make deposit or withdrawal requests outside of New Jersey?
- Can I play for real money outside of New Jersey?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable?
- Do I need to be located within the state of New Jersey to register and create a player account? What about depositing or withdrawing funds?
RESPONSIBLE GAMING
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?
WITHDRAWALS
Gameplay
- Why can I not finish my wager in Slingo?
- Where can I find rules or paytables for your games?
- What is a slot tournament and how do I enter one?
- What are the guidelines for the community chat room?
- I got disconnected while I was playing, what should I do?
- How does the community chat work?
TECHNICAL CONCERNS
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?
- How do I add you to my Safe Senders list (Microsoft Outlook)?